WebPingIndustry
WhatsApp for retail & e-commerce
Festive drops, COD confirmations and cart recovery — broadcast on the same channel your customers already use to ask for sizes.
Margins leak quietly
What stalls your growth
- COD returns burn money — Unverified orders ship and come back undeliverable.
- Festive SMS is invisible — Decluttered inbox, promotions unread until too late.
- Carts die with no nudge — The recovery email stays unread while the offer expires.
- Size and exchange queries scatter — DMs, calls and notes nobody tracks.
- Store apps go unstaffed — Small teams cannot babysit chat, marketplace and social at once.
- Personal numbers become the CRM — Follow-ups live on one owner's phone and leave with them.
The fix
How WebPing fixes it
Run the storefront conversation on one WhatsApp number: paced festive drops, COD confirmations that cut RTO, and a shared inbox where any teammate answers size, exchange and delivery questions.
Bulk messaging use cases
What teams send on WebPing
Six workflows that industry teams run from the same number.
COD confirm & RTO cut
Automated confirmation templates within minutes of order; unconfirmed orders release their stock.
Order & shipping updates
Packed, shipped, delivered templates by API or import — no more WISMO calls.
Cart recovery
Nudges scheduled at proven hours with reserve-recovery discount templates.
Festive & drop campaigns
Segmented by past purchase and city; paced to your tier for full-reach launches.
Shared inbox support
Size checks, exchanges and delivery dates — any teammate answers with full chat history.
Repeat purchase nudges
Post-delivery windows open for reviews and cross-sell while intent is warm.
The workflow
From list to replies, four steps
Step 1
Sync orders & lists
Import tonight's orders and export your audience segments.
Step 2
Confirm COD automatically
Templates fire right after each order; replies release or cancel.
Step 3
Broadcast the drop
Festive template paced for full-list reach without flags.
Step 4
Sell in the window
Replies open a 24-hour chat — upsell while attention lasts.
Template ideas
Sample WhatsApp templates
Swap your copy into these approved template shapes and reuse them all season.
COD confirm
Order {order} ({amount}) on COD. Reply 1 to confirm delivery, 2 to cancel. Free returns within 7 days.Cart nudge
Your {product} is still waiting — sizes are running low. Resume checkout: {link}. Offer ends {date}.Festive drop
{collection} is live: up to {offer} on everything. Early access here: {link}. Sizes restock hourly.Drop your first WhatsApp campaign today
Free plan, pay later as you scale — festive season is short.