Terms & conditions

1. The service

WebPing is a software service by Webpeaker that connects to the WhatsApp Business Platform through the official Cloud API. WebPing is not WhatsApp and not Meta; your use of WhatsApp itself is also governed by Meta's own terms.

2. Your accounts

You supply your own WhatsApp Business number and Meta account. You keep ownership of your number, contacts and message flows. You're responsible for the accuracy of the contact data you import and for maintaining consent from the people you message, per WhatsApp's business policies.

3. Acceptable use

Fine: sales, support and service messaging with people who expect to hear from you, in line with WhatsApp's business policy. Not fine: unsolicited bulk messaging, buying or uploading scraped contact lists, impersonation, or any use that would violate Meta's terms. Breach of these may mean service suspension without a refund, per the terms below.

4. Subscriptions

The Pro and Enterprise plans are billed in advance, monthly or annually. Charges appear for your review; nothing renews silently at a new rate. A plan change takes effect at the start of the next period.

5. Refunds and termination

New purchases are refundable in full within 1 day — see the refund policy. Termination by either side ends access at the close of the paid period; your contacts and chat history can be exported through the interface.

6. Data handling

Privacy policy governs how data is handled: TLS 1.3 in transit, AES-256 encryption at rest, no sale of customer data, deletion on request when legally possible.

7. Availability

We aim for a service that works when your customers write, and monitor it accordingly. Planned maintenance is announced in the app in advance; there's no maintenance window you have to keep, and unannounced outage windows are logged.

8. Liability

Our liability, for anything, is capped at what you paid in the last billing cycle. We don't promise that WhatsApp itself, or Meta's policies, will stay as they are — integration craft by two parties means some of the platform's rules are Meta's, not ours to control.

9. Governing law

Indian law. Disputes first try writing to us; we answer in a business day and settle most things at that step.

10. Contact

Webpeaker, Jaipur, Rajasthan, India · webping@webpeaker.com