WebPingIndustry
WhatsApp for travel & hospitality
Booking confirmations, itinerary updates and seasonal offers — scheduled, paced, and answered by the whole front desk in one inbox.
Journeys stall mid-way
What stalls your growth
- OTA guests are unreachable — Booking platforms own the contact; pre-stay upsells never arrive.
- Booking changes come by midnight call — One staff member absorbs every request personally.
- Check-in confusions — Documents and timings unclear; both sides improvise.
- Refund status asks repeat — Every cancellation turns into five follow-up calls.
- Off-season rooms sit empty — Discounts exist but no compliant bulk channel for past guests.
- Group coordinators improvise — Itinerary changes ride personal chats that no one can audit.
The fix
How WebPing fixes it
One number for every property: booking lifecycle templates, check-in reminders, refund status automations and paced off-season campaigns — with the front desk answering together.
Bulk messaging use cases
What teams send on WebPing
Six workflows that industry teams run from the same number.
Booking lifecycle templates
Confirm, itinerary, payment and cancellation templates keep every traveller informed without calls.
Check-in reminders
Documents, timings and transport links land before arrival — queues shrink at the desk.
Refund status automations
Cancellations trigger status templates; agents answer escalations in the shared inbox.
Off-season campaigns
Past guests get paced seasonal offers segmented by destination and spend.
On-property upsells
Spa, events and late-checkout offers ride the 24-hour window opened by every pre-stay message.
Group coordination
Pipeline stages per group, itinerary broadcasts and change notes — full audit history.
The workflow
From list to replies, four steps
Step 1
Import bookings
PMS or sheet import, grouped by date and property.
Step 2
Template the lifecycle
Booking, check-in, stay and post-stay messages approved once.
Step 3
Schedule destination-wide sends
Offers paced per tier and travel date.
Step 4
Front desk answers together
Shared inbox, roles and audit log.
Template ideas
Sample WhatsApp templates
Swap your copy into these approved template shapes and reuse them all season.
Booking confirm
Booking {ref} at {property}, {dates}. Total {amount}. Modify or cancel: {link}Check-in reminder
Check-in {date}. Carry government ID. Early check-in: {link}. Directions: {pin}.Seasonal offer
Low season, high value: {offer} off {destination} until {date}. Past-guest perk included. View: {link}Fill rooms and calm the desk
Free plan to start — your first campaign can go out tonight.