WebPingHelp centre
Common questions, straight answers.
How do I connect my WhatsApp Business number?
Through the WhatsApp Cloud API with your Meta Business account. The getting-started doc walks through it. The number must be one not registered on a phone as a WhatsApp consumer account.
Are Meta's WhatsApp charges included?
No. Conversation and template charges go to Meta on your own Cloud API account. WebPing's plans cover the CRM software.
How does the 24-hour window work?
When a customer writes, a 24-hour service conversation opens for free-form replies. After it closes, replies must use approved message templates. The composer switches over automatically and shows the countdown.
Can I import my contact list?
Yes — CSV import with column mapping and deduplication on phone number. The contacts doc shows it.
What happens if an automated reply goes wrong?
Agents can take over any chat in one step. The bot can be muted per-chat by keyword triggers and sentiment thresholds; anything it drafts in the inbox requires a human to hit send.
Do you read our messages?
Messages are encrypted in transit with TLS 1.3 and stored encrypted at rest. We don't sell conversation data — see the privacy policy.
How does broadcasting avoid bans?
Only approved templates go out; sending is paced to your number's messaging tier; and replies come through as one-to-one threads where people can opt out by asking.
What's your refund policy?
A full 100% refund within 1 day of purchase on every plan — see the refund policy or write to webping@webpeaker.com.
Is there an API?
Yes, on Enterprise — REST endpoints with scoped keys and HMAC-signed webhooks. See the API overview.
Are you the same as WhatsApp?
No — WhatsApp is Meta's product. WebPing is a separate CRM built on the official WhatsApp Business Platform.
Not covered? Write to webping@webpeaker.com or WhatsApp +91 86967 78246.