WebPingThis guide explains Inbox with simple text and arrows, so you can follow it without screenshots.
Quick flow
Flow 1New chat -> Assign owner -> Reply with context -> Add note/tag -> Resolve or follow up
Steps
1
Step 1
Open Inbox and review new/assigned/unread chats.
2
Step 2
Open a conversation to see contact, history, tags, and owner.
3
Step 3
Reply in the 24-hour window or use an approved template when needed.
4
Step 4
Add internal notes for teammates (never sent to customer).
5
Step 5
Update status/tags/assignment before moving on.
Tip
Keep statuses simple: open, pending, resolved.
What this helps with
Handle conversations with assignments, notes, status, and full context. Use this page when your team needs a clear, repeatable way to work in WebPing.